We’re Business Accountants, with a focus on helping Young Families use their Small Business to Achieve Big Goals.
Here’s a bit more on Our Team, too.
10 Most Commonly Asked Questions
Who do we work with?
Family means the world to us so we only work with business owners who believe that family is their most important business.
What’s the point of great financial success if it comes at the cost of precious moments with those who we love most?
We work with clients who want to better understand the numbers that grow their business and as a result we have clients who are –
- Dentists, Doctors, Psychologists, Physiotherapists and Psychiatrists
- Property Developers, Project Managers and Builders
- Personal Trainers, Gym Owners and
- Marketing Agencies, Educators & Online Retailers
- Lawyers, CFO’s, Directors and CEO’s
But most importantly our clients see themselves primarily as proud –
- Mums & Dads
- Husbands & Wives
- Boyfriends, Girlfriends & Life Partners
- Sons & Daughters
- Nans & Pops
- Cousins, Aunties & Uncles
In fact we don’t call our clients ‘clients’, they are affectionately known as our Inspire Family.
You might like to know that our clients are located all over Australia with a strong presence around our offices in Brisbane, Sydney & Melbourne.
Oh, and do look at our client testimonials to see the types of clients we work with too!
What services do we offer?
We help entrepreneurs and business owners:
- Understand the Numbers that Drive their Business
- Structure Effectively for Business Growth
- Carry out Strategic Tax Planning
- Implement Cloud Business Solutions
- Keep Tax and Accounting Lodgement Obligations Squared Away
- Set up and Run Self Managed Super Funds
Yes, we more than cover your standard accountant’s’ role, and our clients say we’re set apart by two main things:
- Our ability to provide peace of mind through explaining the why and not just the what; and
- That we’ve “bought in” to their business, shoulder to shoulder, with intention to grow together.
What do we specialise in?
We have a unique approach to providing insight into the numbers for entrepreneurs and business owners.
We want you, the business owner, to really understand the numbers behind what is going on in your business.
We work with you either on a monthly or quarterly basis, not just providing the numbers to you, but helping you to be able to use them in a meaningful way in the day to day management of your business.
How do we charge?
We do not charge by the hour (so we aren’t rewarded for being inefficient), but rather we charge a fixed price that you know up front for the value that we provide.
It’s a different conversation and the focus for both of us is where the value is (rather than ‘let’s be quick and get this over with’ under the archaic hourly rate model).
When you come to us, we will agree on a price for any work to be undertaken at the start, then agree to a monthly ongoing amount moving forward. If there’s anything that pops up along the way, we will always agree on a price before we begin.
Oh, and we do not charge for every little phone call and email – this is just part of a working relationship!
In fact 9 times out of 10 your investment in our Tax & Accounting service pays for itself in tax saved. Sometimes 5 – 10 x times over!
That’s taking money that otherwise would have gone to the tax man and putting it towards building a family first business. Woohoo!
p.s. the 1 out of 10 exception to this rule represent the startups who aren’t earning enough money yet to make a significant tax saving!
What is our response time to your questions?
We’ve heard some pretty bad horror stories of old school accountants taking days, weeks and sometimes even months to get back to your questions.
Our response time to phone calls and emails is key number that we focus on – and we measure it in hours, live on our website.
We successfully keep this number less than 24 hours on average for our clients.
The dream that we are working towards is getting this response time down to zero. How? We’ve anticipated your needs so well, and provided so much proactive advice that you’d never have to email or call.
We’ll get there one day!
How long does it take us to get our work done?
‘Turnaround time’ is another key number that the team measures closely.
We aim to have all projects and work turned around within 10 business days, so that we’re able to achieve the outcome without ridiculous delays.
Like a workflow tango, turnaround time on your tax work is a two way street – we need you to work with us too when it comes to getting us the info we need on time.
What technology do we use?
The adoption of cloud accounting software is saving businesses thousands of dollars, and hours of bookwork every week.
We work with multiple cloud accounting providers and dozens of their add-ons but we believe Xero are the absolute best solution for small business.
As a result almost all our clients are use (and love!) XERO so our team know it like the back of our hand (Xero even certified Inspire CA as their Gold Partners)
Ultimately the smart use of technology is all about saving you time.
We go into a bit more detail on cloud accounting over here.
Technology in communication
We’re big fans of throwing around ideas on a whiteboard in the boardroom. But what about for the in between time?
We use technology such as Skype and GoToMeeting to enhance web meetings and to describe concepts and run scenarios from our computers. We can share our screens and run you through diagrams using LucidChart.
We’ve also adopted online signing software, DocuSign, which is a dream to get documents signed and lodged.
How often do we talk with you each year?
To be able to provide real insights to your business, we need to be in contact with you many times over a year.
Ideally, we would catch up in some form at least every month, but if that is too regular for your stage in business, we can also catch up on a quarterly basis. (Any less than every quarter and we can’t provide as much value to you.)
How big is your team?
We’re a team of 8 who punch well above our weight in terms of adding value. Amongst our team are chartered accountants, business owners & serial entrepreneurs, ex-bankers, bookkeepers, CFO’s & educators.
We also engage a global team of experts when we need some extra hands on deck.
Why don’t you come on over and I’ll introduce you to the team…
Who started Inspire CA?
Inspire CA was founded by Ben Walker at the age of 23 with nothing but a borrowed printer, a laptop and a simple idea: what if, instead of just doing tax and reporting on history, accountants could give game changing advice that could help people write a better future for their business and their family?
Four years on, Inspire CA has been showcased as a global example of what an Accounting firm should be, thanks to Ben’s disruptive approach to throwing out timesheets & charging by the hour, his challenge of the traditional ‘old school’ model of the accounting industry and belief that Accountants change lives.
Ben is a winner of the coveted Anthill Online 30under30 award for 2014, was named a finalist in the Brisbane Young Entrepreneur of the Year awards and has been featured in many publications including the Courier Mail, Small Business Big Marketing Podcast with Tim Reid, Brisbane Business News & the Dent Podcast.
Today, while he continues to lead Inspire CA as CEO & Founder, Ben’s goal is to inspire others create a business that gives them the freedom to put family first and to make a positive difference in the world.